Customer Parts Repair Manager

About Us

We are a world-leading Engine MRO service provider, headquartered in Zurich, Switzerland, boasting over 90 years of operational experience. Our unwavering dedication to innovation, excellence, and environmental responsibility propels us forward in our journey to become the most customer-centric and sustainable Engine-focused MRO worldwide.

Working with an extensive network of partners and business development offices across Europe, the USA, Asia, and the Middle East, we offer comprehensive, fully customized solutions for the Maintenance, Repair, and Overhaul of aircraft engines, airframes, and components sales business. This includes impeccable technical support provided to over 500 customers worldwide. Our mission: We safely power your flight.

Your Responsibilities

• Manage repair orders to fulfill the contractual obligations while adhering to existing processes (e.g., 3rd party business, customer feedback, teardown process).
• Proactively manage and resolve commercial and technical issues with support from the internal organization and appropriate tools.
• Develop customer business relationships to retain and expand existing accounts in coordination with Sales, including customer visits and contract review meetings.
• Oversee invoicing activities and monitor account receivables for assigned customers.
• Plan, control, and report order fulfillment in accordance with Customer Agreements.
• Manage internal and external customer agreements.
• Assist in negotiating contract amendments with customers in coordination with Sales.
• Build strong customer relationships and manage customer feedback.
• Respond to customer requests and queries promptly and with a customer-centric approach.
• Handle customer disputes, monitor account payments, and lead cash collection while escalating issues as necessary.
• Organize customer visits, including performance review meetings, upcoming order negotiations, and clarification of contractual amendments.

Your Profile

• Excellent communication and analytical skills, with a solution-based approach.
• Bachelor's Degree in engineering and/or business administration with a strong understanding of financial and commercial aspects.
• Technical knowledge of engine parts repair and overhaul processes, including costing and pricing methodologies within the Engine Parts repair Services business field.
• Core competencies in business economics, commercial affairs, and financial modeling.
• A significant level of experience (3+ years) in customer-related and leadership positions in the MRO Aviation Industry is preferred.
• Strong commercial background accompanied by effective communication and presentation skills.
• Able to work under pressure, flexible, and exhibit creative thinking and innovation.
• Fluency in English is essential; proficiency in French or German is an advantage.

What We Offer

We provide an attractive position within a global and dynamic company. With competitive employment conditions, you will have the opportunity to develop both professionally and personally. Our benefits system is crafted with our people's best interests in mind, designed to aid in everyday life and various situations. Explore our benefits system further on our website.