Front of house Manager Wintersaison

Join Our Prestigious Team in a Luxurious Alpine Setting

We are a prominent Swiss luxury real-estate developer, renowned for our exceptional portfolio of high-end properties situated in prime locations across Switzerland, France, and Greece. Our exclusive residences, chalets, and villas are meticulously curated for the ultra-wealthy, embodying the pinnacle of luxury and refined living.

Set within the enchanting village of Gstaad, our flagship property offers an unparalleled experience in one of Switzerland's most coveted destinations. At Ultima Gstaad, guests indulge in intricately designed suites and residences that evoke the warmth and charm of private chalets, ensuring absolute luxury and discretion. Throughout the year, our esteemed guests return to savor the finest in Swiss hospitality.

Key Responsibilities

• Oversee the smooth operation of guest experiences under the guidance of General Management.
• Manage the reception, including check-in, check-out, reservation management, billing processes, and email correspondence.
• Supervise the Reception, Concierge, and Valet-Bellhop teams.
• Respond to guests’ specific requests before and during their stay, such as excursion planning, ticketing, transport arrangements, and restaurant bookings.
• Recruit and train teams, as well as organize the front office schedule in compliance with labor laws.
• Ensure the satisfaction of guests upon departure from the establishment.
• Control and monitor audits and various daily reports.
• Develop a network of local contacts to provide valuable recommendations to our clientele.
• Prepare daily reports to maintain operational transparency.
• Act as a champion of the guest experience throughout all offered services while promoting other destinations within the Ultima collection.
• Implement established procedures and contribute proactive suggestions for optimizing operations.
• Serve as an ambassador for our luxury collection.
• Facilitate effective communication within the team and among other departments.

Step into a role that embodies elegance and sophistication, where every detail matters, and the art of hospitality is celebrated.