Guest relation agent Wintersaison

Join a Premier Luxury Real-Estate Developer

We are a distinguished Swiss luxury real-estate developer and operator, recognized for our exceptional portfolio of high-end properties in premium locations across Switzerland, France, and Greece. Our exclusive residences, chalets, and villas cater primarily to the ultra-wealthy, offering unparalleled experiences in some of the most sought-after destinations.

About Gstaad

Nestled in a pristine Alpine setting, Gstaad is a breathtaking village that blends fantastical elements with a grounded charm. At Ultima Gstaad, we offer luxurious accommodations that feel like private chalets, meticulously designed to ensure every moment is savored. Our guests are among the world’s most discerning, returning year-round to indulge in the pinnacle of Swiss hospitality.

Your Role

We are seeking talented individuals to ensure an exceptional experience for our guests during the winter season of 2025/2026. As key members of our team, you will play a vital role in maintaining our high standards and enhancing the overall enjoyment of our clients' stays.

• Ensure a seamless experience for guests during their stay at the property.
• Respond to specific guest requests in collaboration with reception and dining teams.
• Act as a "lobby Ambassador," representing management in their absence.
• Maintain hotel quality standards and signature services.
• Communicate any specific requests from guests to management.
• Assist in improving and developing hotel services.
• Build a network of contacts in the resort and region to advise guests.
• Ensure the overall guest experience across all services and promote other Ultima destinations.
• Adhere to established procedures within the establishment.

Candidate Profile

• Higher education in hotel management and/or concierge services.
• Proven experience in a similar role within luxury hospitality.
• Fluent in French and English; a third language (Russian and/or Arabic) is a plus.
• Impeccable presentation and excellent interpersonal skills.
• Detail-oriented, dynamic, and proactive.
• Thorough understanding of the expectations and requirements of a discerning clientele.
• Adaptable and available to assist guests as needed.
• Able to manage priorities and handle urgent client inquiries.
• Valid driver's license required.

Join us in creating unforgettable experiences in the heart of the Swiss Alps, where luxury meets unparalleled service.