Guest relation agent Wintersaison

Join Our Exceptional Team in the Heart of Luxury

We are a prestigious Swiss luxury real estate developer, specializing in the ownership and operation of a growing portfolio of high-end assets in prime locations across Switzerland, France, and Greece. Our exclusive residences, chalets, and villas cater primarily to the ultra-wealthy, offering unparalleled experiences in luxurious settings.

Our flagship destination, Ultima Gstaad, is set in the breathtaking Alpine village of Gstaad, where guests can indulge in unique accommodations reminiscent of private chalets. We strive to provide the highest level of Swiss hospitality, ensuring every moment spent at our property is cherished.

Role Overview

As part of our commitment to delivering exceptional guest experiences, we are seeking a dynamic individual to join our team for the winter season of 2025/2026.

Key Responsibilities

• Ensure smooth guest experiences throughout their stay at the property.
• Address specific guest requests in collaboration with reception and dining teams.
• Act as a "lobby ambassador," representing management in their absence.
• Maintain hotel quality standards and uphold the collection's signature services.
• Communicate unique guest requests to management.
• Contribute to the enhancement and development of hotel services.
• Build a network of local contacts to provide tailored recommendations to guests.
• Oversee all guest services and promote additional Ultima destinations.
• Adhere to established procedures within the establishment.

Candidate Profile

• Higher education in hospitality or concierge school.
• Proven experience in a similar luxury hospitality role.
• Fluent in French and English; proficiency in a third language (Russian and/or Arabic) is a plus.
• Exceptional presentation and excellent interpersonal skills.
• Detail-oriented, energetic, and proactive approach.
• In-depth understanding of high-end client expectations and requirements.
• Versatile and available to support client needs.
• Adept at managing priorities and urgent requests from clients.
• Valid driver's license is required.

We invite you to become a part of our dedicated team, where luxury meets exceptional service. Experience the last word in hospitality and elevate your career within an ambitious and rewarding environment.