Director - Pharma Customer and Commercial transformation

Your Impact

Join a dynamic team dedicated to delivering impactful projects within the pharmaceutical life sciences sector. Engage with senior stakeholders from esteemed clients, driving high-stakes projects that encompass:

• End-to-end strategies and transformations, such as go-to-market and customer engagement strategies.
• Customer analytics and insights, including data lakes, reporting, predictive analytics, and AI/GenAI solutions.
• CRM transformation and implementation, alongside marketing and sales transformations, including omnichannel and MarTech strategies.
• Designing and implementing front office operating models and enhancing sales force effectiveness.

Play a pivotal role in business development by identifying, proposing, and successfully closing transformation opportunities for clients. Collaborate with international clients and lead cross-functional and multi-territory teams to ensure the delivery of large-scale, complex engagements maintaining high standards of quality.

Lead and nurture a fast-growing team, with opportunities to build your own capabilities within an environment defined by respect, collaboration, strong team spirit, and a collective commitment to success.

Your Skill Set

• Over 10 years of proven experience in a consulting environment, with a strong background in delivering customer and commercial transformation programs within the pharmaceutical industry from strategy to execution, demonstrating tangible business benefits.
• In-depth expertise in areas such as:
  • Go-to-market strategy
  • Customer engagement strategy
  • Customer analytics and insights
  • CRM transformation and implementation
  • Marketing and sales transformation
  • Front office operating model design and implementation
  • Sales force effectiveness
• A consistent track record of excellence in project deliveries, leading cross-functional and cross-territory teams, while expanding capabilities, service offerings, and client portfolios.
• Experience in building sustainable relationships with senior clients, recognized for your expertise and ability to interpret their strategic and operational needs, inspiring trust and exceeding expectations.
• Strong interpersonal and communication skills, with a proactive approach to delivering value and fostering relationships as a passionate team player.
• Fluency in English, with flexibility for travel within Switzerland and internationally to serve clients. A valid Swiss work permit or eligibility to obtain one is required.