Reservations Agent 100%

About Us

The Radisson Hotel and Suites Zurich, rebranded in May 2023, offers a seamless blend of comfort and convenience with its 343 apartments and 104 hotel rooms. Located strategically between the city centre and Zurich International Airport, guests can enjoy a host of amenities, including a fitness area, the Italian restaurant LUIGIA, two bars, and a rooftop terrace, making it an ideal choice for both short city trips and extended stays.

Ideal Candidate Profile

• Familiarity with the Radisson brand and experience with the Emma PMS system.
• Proven reservations experience within the Zurich area.
• A team-oriented individual with enthusiasm and a customer-focused “Yes I Can” mentality.
• Strong attention to detail and accuracy in all tasks.
• Highly organized and efficient work practices.
• Possession of a valid residence and working permit for Switzerland.
• Excellent communication skills in both English and German.

What We Offer

• A fixed 13th month, with monthly shares paid out directly.
• Five weeks of holiday for work-life balance.
• The Cycas Smiles Reward & Celebration program.
• A Refer a Friend program to share the joy.
• Opportunities for personal growth through guidance and training possibilities.
• A fun, vibrant workplace where individuality is celebrated.
• Discounts in over 8000 hotels to satisfy your wanderlust.

Main Responsibilities

• Process all reservations requests, changes, and cancellations received by phone or e-mail.
• Identify guest reservation needs and determine the appropriate room type.
• Verify availability of room types and rates.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests from guests.
• Answer inquiries regarding property facilities, services, and room accommodations.
• Utilize sales techniques to maximize revenue.
• Input and access data accurately in the reservations system.
• Indicate specific room reservation types by inputting the correct codes and rates.
• Follow proper escalation procedures when addressing guest concerns.
• Support the team in achieving common goals and comply with quality assurance expectations and standards.