Front Desk Professional/ Receptionist

Front-of-House Experience and Office Operations

Join our headquarters in Zug to serve as a key point of contact for clients, visitors, employees, and external partners. In this highly visible role, you will help create a professional, welcoming, and seamless front-of-house experience while supporting the smooth day-to-day operations of the office. This position is ideal for candidates with hospitality experience who thrive in a dynamic, international environment and take pride in delivering outstanding service.

Key Responsibilities

• Welcome clients, visitors, employees, and external service providers in a friendly, professional, and confident manner.
• Manage the switchboard to ensure incoming calls are handled efficiently, accurately, and routed to the appropriate internal contacts.
• Support building access control processes, including visitor registration and coordination of visitor parking.
• Handle incoming and outgoing mail, including international parcel shipments and occasional customs-related administration.
• Contribute to the continuous improvement of reception-related processes, projects, and service standards.
• Support internal events, other teams, and the Customer Care team in daily operations, including occasional assignments outside regular office hours.
• Carry out administrative tasks, light housekeeping duties in the reception area, and stock management, including monitoring and replenishing materials.

Expectations

• At least three years of professional experience, including one year at a hotel reception or in a similar customer-facing front-of-house role.
• A polished, service-oriented presence with excellent interpersonal skills and the confidence to represent the firm professionally.
• Strong communication skills with the ability to interact discreetly and respectfully with clients, visitors, colleagues, and external partners.
• A reliable, proactive, flexible, and resilient working style, with the ability to stay calm and organized in busy or time-sensitive situations.
• A collaborative mindset combined with the ability to work independently and take ownership of daily responsibilities.
• Strong attention to detail and the ability to manage multiple tasks while maintaining a high standard of service.
• Good MS Office skills and excellent language skills in German (min. C1) and English (min. C1), with an understanding of Swiss German being mandatory.