Dutch speaking Customer Success Manager

Shape the Future of Sustainable Supply Chains

Join an innovative, international technology company dedicated to helping organisations improve supply chain transparency, strengthen traceability, and meet sustainability and regulatory requirements. In this role, you will manage a portfolio of complex, international customers, ensuring they achieve lasting value from a technology platform designed to support more responsible and transparent supply chains.

This position combines relationship management, project coordination, and commercial ownership within a growing, mission-driven business committed to making a positive environmental impact.

Key Responsibilities

• Build trusted relationships with customer stakeholders, ranging from operational teams to C-suite executives.
• Lead customer onboarding, including project planning, platform implementation, data integration, training, and go-live.
• Drive product adoption, customer satisfaction, retention, and subscription renewals.
• Coordinate supplier onboarding and engagement to improve data collection and supply chain participation.
• Provide customer support, resolve platform queries, and coordinate technical escalations.
• Identify upselling and cross-selling opportunities in collaboration with Sales.
• Gather customer feedback and work with Product and Engineering teams to improve the platform.
• Develop customer success stories and support advocacy initiatives.
• Improve internal processes, tools, and playbooks to help scale the Customer Success function.

What You’ll Bring

• At least four years of Customer Success experience within SaaS, ideally in sustainability, ESG, or compliance technology.
• Experience managing large, international customer accounts and multiple business-critical projects simultaneously.
• Business fluency in Dutch and English; German is an advantage.
• Excellent communication and presentation skills, including confidence engaging senior executives.
• Strong commercial awareness and a customer-first mindset.
• Highly organised, proactive, and comfortable working in a dynamic, international environment.
• Experience with Customer Success or client engagement tools.
• A collaborative approach and the ability to work effectively across Sales, Product, Support, and Engineering.
• A genuine interest in sustainability, climate action, and environmental impact.

What’s on Offer?

• Competitive salary and employee share plan.
• 25 days of annual leave plus public holidays.
• Enhanced pension, life insurance, and health insurance.
• Hybrid working, with three days working remotely and two days per week in a London coworking office.
• The opportunity to contribute to technology supporting more sustainable and transparent global supply chains.

Location: London preferred; Amsterdam may also be considered.