Call Center Agent 40%

Position Overview

We are looking for a highly skilled professional to adeptly manage and process client calls and partner inquiries regarding various aspects of payment card transactions, adhering to established work instructions.

Key Responsibilities

• Respond to incoming calls and address inquiries from customers and business partners in German, French, Italian, and English.
• Receive and resolve client complaints and issues related to payment cards.
• Ensure prompt and satisfactory resolution of client concerns to enhance satisfaction and loyalty.
• Maintain compliance with internal quality standards and legal regulations throughout all customer interactions and processes.
• Proactively develop solutions for client complaints, escalating complex cases to the appropriate department when necessary.
• Identify sales opportunities, including selling and upselling, during customer interactions.

Candidate Profile

• Background in commerce or tourism.
• Experience in customer service roles.
• Proficiency in Office applications and general PC use.
• Strong communication skills.
• Fluency in Italian, German/Swiss German, French, and English.
• Excellent soft skills including courtesy, empathy, customer orientation, and teamwork abilities.

What We Offer

• Flexible work-from-home options and manageable working hours to support a healthy work-life balance.
• A range of benefits and incentives.
• Opportunities for well-being, motivational, and team-building activities.

Work Locations

Positions available in Pregassona and/or Wallisellen.