Website & UX Capability Manager

Driving Digital Excellence and User Experience

Take the lead in shaping the future of digital experiences by overseeing the governance, adoption, and continuous evolution of website capabilities across multiple markets. This role is dedicated to delivering scalable, user-friendly, and high-performing digital solutions. You will manage the website capability roadmap, support market adoption, and translate complex business requirements into effective frontend solutions that drive engagement and performance.

Key Responsibilities

• Own and manage the website capability roadmap, including Builder.io, Design System, and connected frontend capabilities.
• Collaborate on journey-led website design, optimization, and consumer experience improvements.
• Prioritize frontend capability enhancements and feature requests based on strategic business objectives and market needs.
• Coordinate with UX, Digital, Technology, and external partners throughout the development lifecycle.
• Validate feature quality, usability, accessibility, and business readiness before deployment.
• Monitor roadmap delivery and the implementation of agreed frontend initiatives.
• Own and monitor website performance indicators across markets.
• Drive website speed, Core Web Vitals, and user engagement optimization initiatives.
• Support markets in adopting Builder.io and other frontend capabilities through governance, documentation, and training.
• Oversee website operational standards and Design System governance.
• Coordinate the resolution of website, content, and capability issues while driving long-term corrective actions.

Professional Background and Qualifications

A university degree or equivalent is required. Candidates should possess a minimum of five years of experience in Digital Marketing, Digital Product Management, Website Management, or Information Technology. Hands-on experience in market digital roles or Digital & Information Technology environments is essential, along with experience managing website platforms, frontend capabilities, digital products, or consumer-facing digital experiences.

Proven experience working with cross-functional stakeholders, including UX teams, technology teams, and external partners, is necessary. Additionally, experience in website performance monitoring, optimization, and digital capability deployment, as well as supporting governance, training, and change adoption initiatives, is expected.

Technical Proficiencies

• Fluent English (written and spoken).
• Knowledge of Builder.io and frontend content management capabilities.
• Experience with Design Systems and component libraries.
• Experience with Core Web Vitals, Lighthouse, and Google Analytics.
• Proficiency in Figma.
• Fundamental knowledge of HTML, CSS, and JavaScript.
• Understanding of APIs, webhooks, and headless architecture.
• Strong digital performance management and website analytics skills.

Core Competencies

• Strong stakeholder management and cross-functional collaboration skills.
• Excellent communication, facilitation, and training capabilities.
• Strong ownership mindset with accountability for delivery and results.
• Consumer-focused approach with a passion for improving user experiences.
• Analytical and problem-solving skills with a data-driven mindset.
• Continuous improvement orientation and ability to drive change.
• Ability to manage multiple priorities in a dynamic international environment.
• Adaptability and capability to work effectively across markets, UX teams, technology teams, and external partners.