Technical Service Manager (m/f/d) (80 - 100%)

Join Our Team at Accelleron

Accelleron is at the forefront of sustainability in the marine and energy sectors, recognized globally for our advancements in turbocharging, fuel injection, and digital solutions tailored for heavy-duty applications. With over a century of trusted experience, our diverse team of 3,000 dedicated professionals operates in more than 100 locations across over 50 countries, constantly innovating to provide state-of-the-art products and services that are essential for the energy transition.

We are a community driven by a commitment to excellence and innovation, collaborating to support our clients in navigating the shift towards sustainable industries through advanced technology and expert solutions. At Accelleron, we celebrate diversity and inclusion, recognizing the strength found in our individual differences.

Your Role and Responsibilities

In our dynamic international environment, you will play an essential role within our Global Technical Service team based in Baden, Switzerland. As part of your responsibilities, you will:

• Facilitate efficient resolution of product issues by identifying technical solutions in collaboration with product representatives and external partners.
• Manage commercial warranty and goodwill cases, balancing long-term customer relationships with company interests while keeping a close eye on costs.
• Conduct risk and opportunity analyses, initiating proactive measures to mitigate risks and leverage business opportunities.
• Develop and maintain strong relationships, promoting the exchange of technical knowledge and best practices.
• Negotiate contracts to secure consulting assignments and provide valuable technical support to the sales team.
• Contribute to the development of processes and tools, ensuring compliance with regulations and identifying areas for enhancement.
• Coach and guide consultants to execute assignments with a focus on operational excellence.
• Be prepared for global travel as needed, approximately 25% of the time.

Your Background and Qualifications

To thrive in this role, you should possess the following:

• A Bachelor's degree or higher in Mechanical or Mechatronics Engineering.
• Strong understanding of relevant products, applications, and customer requirements in the turbocharger market.
• A minimum of 2 years' experience in technical customer consulting, with a commitment to continuously grow your expertise in the turbocharging sector.
• Conflict and project management capabilities, with a proven ability in customer negotiations seen as an advantage.
• A strong commitment to safe work practices and adherence to workplace safety guidelines.
• Familiarity with field bus systems, especially CAN.
• A high level of self-motivation, curiosity, and eagerness to learn about emerging technologies.
• Proven management skills, emphasizing collaboration, solution-oriented approaches, and effective communication in both written and spoken English; additional languages are a plus.

What We Offer

We provide a competitive package designed to support your well-being and work-life harmony, including:

• Attractive compensation and benefits.
• Flexible working models to fit your lifestyle.
• A canteen and childcare facilities for convenience.
• Comprehensive holiday plans.
• Employee Assistance Program for additional support.

We are excited to welcome dedicated individuals to our team. For more information about Accelleron and our commitment to innovation and sustainability, please visit our website at accelleron.com.