Technical Account Manager (French speaking)

Join Our Team at AWS Enterprise Support

At AWS Enterprise Support, we are dedicated to fostering the creative and transformative spirit of innovation across various technologies, including Compute, Storage, Database, Big Data/Analytics, Application-level services, Networking, and serverless computing.

In this role, you will partner with our customers as a trusted advisor, directly impacting how they achieve maximum value from AWS services and the cloud technologies that drive their business goals. With our rapid expansion—averaging 30% to 40% revenue growth annually—this position offers abundant opportunities to enhance your technical, consulting, operational, and leadership skills.

Key Responsibilities

• Develop trusting relationships with customers, understand their business needs, review service disruptions, and assist in service planning.
• Utilize technical skills to address complex support cases and technical challenges.
• Understand operational parameters and troubleshoot processes for customer issues and escalations.
• Advocate for customer needs to navigate adoption blockers and drive new feature development.
• Enhance customer capabilities through workshops, operations, and architecture reviews.
• Ensure AWS environments remain operationally healthy while identifying cost-saving efficiencies.
• Collaborate with customers at all organizational levels, from developers to C-Suite executives.
• Work across multiple AWS functions, such as Solutions Architects, Business Developers, and Sales Account Managers.

Why Choose AWS?

Amazon Web Services (AWS) is recognized as the world’s most comprehensive and widely adopted cloud platform. As pioneers in cloud computing, we continue to innovate and offer a suite of products and services that empower our customers, from thriving startups to Global 500 companies.

Our Commitment to Diversity and Inclusion

AWS values diverse experiences and strongly encourages all candidates to apply, regardless of their background. Whether your career is just beginning, has not adhered to a traditional path, or includes unique experiences, we believe in your potential.

Employee Development and Work Culture

AWS is committed to continuous growth and mentorship, providing resources to help you evolve into a well-rounded professional. We also prioritize work-life balance, striving to foster an environment where personal success complements professional achievements.

Basic and Preferred Qualifications

To thrive in this environment, experience with various technical domains such as compute, storage, networking, and cloud services is essential. Fluency in French, coupled with strong communication skills and a background in customer-facing roles, will be advantageous.

As a part of our team, you will find an inclusive culture that empowers our employees to excel and deliver exceptional results for our customers. Explore your potential with us and take part in transforming businesses through cloud computing.