Team Leader Network Operations Center

Role Overview

We are looking for an individual to lead a globally distributed team, ensuring seamless operations, rapid incident resolution, and a focus on continuous improvement. This position combines technical expertise, leadership skills, and a commitment to customer satisfaction to maintain a high-performance environment.

Key Responsibilities

• Task Distribution: Assign and prioritize daily tasks and tickets among team members to ensure efficient workload management.
• Team Supervision: Oversee daily operations, monitor progress, and ensure adherence to established procedures and quality standards.
• Resource Planning: Coordinate team schedules, including shifts and on-call rotations, to maintain 24/7 network coverage.
• Employee Performance Review: Conduct regular evaluations, provide constructive feedback, and identify areas for professional development.
• Operational Involvement: Dedicate approximately 50% of the time to daily NOC tasks, including ticket resolution, troubleshooting, and incident management.
• On-Call Duty: Participate in the on-call rotation to provide first-level support during emergencies and escalations.
• Collaboration: Work closely with the engineering team to address complex issues and implement network improvements.
• Process Improvement: Identify inefficiencies in workflows, propose enhancements, and drive the adoption of best practices.
• Reporting: Prepare and present regular reports on team performance, ticket resolution metrics, and operational challenges to management.
• Customer Communication: Ensure timely and professional communication with customers regarding incidents, updates, and resolutions.

Ideal Candidate Profile

• Education in Telecommunications, Economics, or Management, with proven leadership experience.
• 10+ years of experience in mobile network operations and/or IPX networks, including at least 3 years in a leadership role.
• Strong understanding of Mobile Networks and the International Roaming ecosystem.
• Hands-on experience with STP, DRA, DRF, and VAS platforms, including troubleshooting and performance monitoring.
• In-depth knowledge of IPX architecture and key signalling protocols: M2PA, M3UA, SCCP, TCAP, MAP, CAP, DNS, Diameter, and GTP.
• Experience with IP networking, including switches, routers, VPN gateways, and BGP routing.
• Familiarity with network monitoring tools (e.g., Zabbix, Nagios, SolarWinds, Opsgenie) and ticketing systems (e.g., Jira).
• Strong problem-solving and analytical abilities.
• Excellent communication and leadership skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Proactive, customer-focused, and dynamic approach with a commitment to delivering exceptional service.
• Fluency in English (written and spoken); additional languages are a plus.
• Willingness to work in Bern, Switzerland.

This opportunity is open to Swiss and EU/EFTA nationals, as well as holders of a valid Swiss work permit.

For more information about the company, please visit www.comfone.com.