Sales Support Coordinator (Eastern European Speaking)

Role Overview

Join an established international business based in Sunbury-on-Thames, Surrey, in a varied position combining sales administration, order management, and customer account coordination. This role supports existing customers across European markets, ensuring orders are processed accurately, enquiries are handled efficiently, and strong customer relationships are maintained. The position is a fixed-term contract of up to 12 months to provide maternity cover, requiring full-time commitment of 38.5 hours per week.

Key Responsibilities

• Manage customer accounts and provide day-to-day sales support
• Process customer orders, prepare quotations, and assist with pricing enquiries
• Coordinate deliveries and monitor stock availability
• Maintain regular communication with international customers
• Support Business Development Managers with existing customer accounts
• Liaise with internal departments including Logistics, Finance, and Warehouse teams
• Resolve customer queries, order discrepancies, and returns-related issues
• Maintain accurate customer records and sales information
• Assist with customer forecasts and inventory planning
• Identify opportunities to improve customer service and internal processes

Essential Qualifications

• Fluent English and Russian or another Eastern European language
• Previous experience in sales administration, sales support, account coordination, or a similar role
• Excellent organisational skills and attention to detail
• Confident handling customer enquiries and maintaining professional relationships
• Strong communication and numerical skills
• Comfortable working with multiple systems and managing competing priorities
• Proactive, adaptable, and able to learn new products and processes quickly
• Able to commute to Sunbury-on-Thames three days per week

Desirable Attributes

• Experience processing orders, preparing quotations, or coordinating deliveries
• Previous experience in a B2B or distribution environment

Benefits and Compensation

• Salary range of £33,000–£35,000 depending on experience
• 15% retention bonus
• Hybrid working arrangement with 2 days from home and an early finish at 3pm on Fridays
• 24 days' annual leave plus bank holidays
• Generous pension scheme with 7.5% employer contribution, increasing to a maximum of 10% with matching
• Health and wellbeing benefits including private dental cover, gym subsidy, life insurance, and Employee Assistance Programme
• Travel benefits such as subsidised public transport and worldwide travel insurance, subject to eligibility
• Additional perks including subsidised lunches, onsite massage, and regular company social events