Opportunity for Career Growth in a Dynamic Environment
A renowned manufacturing company is seeking a highly motivated and ambitious individual to join their Customer Service team in Boston, Lincolnshire. This position presents a fantastic chance for professionals with experience in internal sales, customer service, account support, or B2B sales, looking to advance their careers in a commercial setting.
Key Responsibilities
- Build strong relationships with customers and identify opportunities for account growth.
- Collaborate with Account Managers to develop and execute customer growth plans.
- Proactively reach out to customers to generate business opportunities and discuss purchasing trends.
- Efficiently manage inbound customer calls, inquiries, and orders while identifying additional sales opportunities.
- Investigate and resolve customer concerns and complaints professionally and promptly.
- Coordinate with internal teams to fulfill customer requirements regarding stock availability and deliveries.
- Promote products, services, and value-added solutions to maximize sales opportunities.
- Monitor sales performance, customer activity, and product trends to uncover growth opportunities.
- Utilize CRM systems to manage customer relationships, sales activities, and follow-up actions effectively.
- Analyze sales and operational data to support commercial decision-making and enhance performance.
- Engage in ongoing training and development to enrich sales, product, and commercial knowledge.
Key Qualifications
- Commercially minded, proactive attitude with a strong focus on building customer relationships.
- Ideally, experience in internal sales, customer service, account management, or B2B sales.
- A passion for identifying sales opportunities, complemented by strong communication skills.
- Confidence in making outbound sales calls and developing new business prospects.
- Strong commercial awareness and eagerness to develop within the sales field.
- Aptitude for analyzing information to identify trends and growth opportunities.
- Excellent organizational skills with the capability to manage multiple priorities.
- Strong numeracy, analytical, and problem-solving abilities.
- Attention to detail and accuracy in completing tasks.
- Proficiency in using CRM systems and Microsoft Office applications.
- A flexible approach to adapt to the needs of the business.
Compensation and Development Opportunities
The successful candidate will earn between £25,000 - £30,000, depending on experience, while working 37.5 hours a week from Monday to Friday. A chance to develop within a thriving sales and commercial environment will be offered, with ongoing training and support available.
If you are a motivated and ambitious individual who enjoys building relationships and identifying sales opportunities, we welcome your interest in this exciting opportunity.