Mandarin Speaking Hotel Manager

Position Overview

This role encompasses the comprehensive management of hotel operations onboard, with a strong focus on achieving maximum guest satisfaction and fostering a positive working environment for all crew members. Adherence to established operational standards and fiscal guidelines is paramount.

Key Responsibilities

• Oversee the entire hotel operation onboard.
• Ensure all hotel departments are managed in alignment with established standards.
• Lead and motivate the crew, paying particular attention to Department Heads.
• Implement service procedures in accordance with company standards.
• Manage stock ordering for various hotel departments, including Food and Beverage, Housekeeping, and equipment.
• Maintain impeccable cleanliness, hygiene, and order throughout all hotel areas, complying with HACCP regulations.
• Conduct final inspections and receive all supplies and deliveries for the hotel department.
• Supervise the opening and closing of the ship at the start and end of the season.
• Engage actively with guests and address any complaints effectively.
• Participate in onboard events and special functions.
• Be present in the galley and restaurant during meal times.
• Facilitate smooth communication with the nautical department, onboard management, crew, and the Head Office in Basel.
• Ensure departmental training is provided according to the required profile.
• Manage cost control measures and ensure adherence to budgetary constraints.
• Conduct daily analysis of debtors in coordination with the Receptionist/Night Auditor.
• Perform stock takes and inventories as per company procedures.
• Engage actively in loading procedures.

Qualifications

• Completed education within the hotel industry, preferably from a hotel management school.
• Extensive professional management experience in a similar role within the luxury hotel sector, ideally in the cruise industry.
• Exceptional management, organizational, and communication skills.
• Guest-focused, resilient under stress, calm in high-pressure situations, and a collaborative team player with a positive demeanor.
• Open-minded and adaptable with strong social and intercultural competencies, along with a solid understanding of Chinese culture and appropriate social etiquette.
• Proficient in Mandarin and possess good English language skills, both written and verbal; knowledge of additional languages (e.g., German) is advantageous.
• Ability to work independently and proficient in computer skills.