Junior System Support Engineer

About Us

Roche Switzerland plays a pivotal role in bridging the gap between pharmaceuticals and diagnostics, hosting vital research and development functions. Our partner, Roche Diagnostics International AG, located in Rotkreuz, is seeking a dedicated and enthusiastic individual to join their team in the R&D Service chapter.

Position Overview

This role provides an exciting opportunity to develop as a technical contributor within a cross-functional team. You will be supported through comprehensive training and mentorship, allowing you to enhance your skills in maintaining and troubleshooting Roche Diagnostic Systems throughout their lifecycle.

Key Responsibilities

• Act as a technical expert and primary point of contact for internal customers regarding all service aspects.
• Install Roche Diagnostics systems (hardware and software) in accordance with installation manuals from the Roche Diagnostics Knowledge (RDK) database.
• Conduct system qualifications (IQ/OQ), perform preventive maintenance, and troubleshoot hardware and software issues autonomously.
• Manage the deployment and servicing of various systems with their specific configurations.
• Ensure thorough documentation in compliance with established quality standards.
• Provide technical support for global development trials.

Qualifications

Must Have:

• An academic degree in technical engineering (e.g., Medical Devices, Electronics/Automation, Mechatronics, Mechanical Engineering) or completed technical vocational training (e.g., mechatronics, electronics mechanic technician).
• 1-3 years of relevant work experience, such as as an automotive mechanic, service technician, or precision mechanic.
• Fluency in English and German.
• Strong logical thinking and troubleshooting skills related to diagnostic hardware, software, or IT setups.
• A proactive, service-oriented team player with a genuine desire to learn and develop hands-on skills in servicing diagnostic instruments.

Nice to Have:

• A willingness to learn and work within a highly regulated industry, including laboratories with biosafety levels S1 and S2 (training will be provided).

What We Offer

• An opportunity to work in one of the leading pharmaceutical companies globally.
• A modern campus featuring lush green spaces and collaborative meeting zones.
• A central location with convenient highway access and train station proximity.
• A varied job profile with a home office option.
• Further training opportunities through temptraining.
• Work within a dynamic and motivated team.
• Attractive remuneration.