IT System Administrator & Support Engineer

About Us

Located in Basel, the Swiss Gemmological Institute SSEF is a leader in specialized testing services for gemstones, diamonds, and pearls, catering to the international jewellery trade. We pride ourselves on our commitment to excellence, providing analytical services at the highest level of expertise while fostering strong relationships with clients worldwide.

Our Ideal Candidate

We are looking for a dedicated and adaptable professional to take charge of managing, maintaining, and enhancing our IT infrastructure, systems, networks, and end-user environments. This role involves a wide range of responsibilities including server administration, user and access management, troubleshooting, cybersecurity, cloud services administration, and providing technical support to our internal team.

The successful candidate will possess a robust background in Windows-based environments, networking, Microsoft 365, cybersecurity best practices, and system monitoring. A proactive and solution-oriented mindset, along with the ability to work independently and deliver high-quality IT services, is essential. Collaboration with colleagues across the organization will play a key part in ensuring the effective operation of our IT landscape and supporting various technology initiatives.

Key Qualifications

• Completed vocational training as an ICT Specialist EFZ / IT Specialist EFZ or an equivalent IT qualification
• Practical experience in IT support, workplace management, and system administration within a professional setting
• Strong knowledge of Windows Server, Active Directory, GPOs, networking, and Microsoft 365 administration
• Hands-on experience with backup solutions, endpoint protection, and IT security best practices
• Familiarity with ERP systems (preferably Odoo) and warehouse management systems is a plus
• Experience with IT service and development tools such as GitHub
• Excellent communication skills coupled with analytical thinking and a structured, solution-oriented approach
• Very good English language skills; proficiency in German and/or French is advantageous
• Ideally, at least 3 years of experience as an IT System Administrator / Support Engineer in an SME environment

Key Responsibilities

End-User Support

• Provide 1st and 2nd level IT support to internal users
• Coordinate with and support external service providers for maintaining and developing the IT infrastructure
• Set up new workstations and prepare, configure, and distribute IT equipment
• Assist with onboarding and offboarding processes, including user account creation, access rights management, and equipment allocation
• Manage procurement, administration, inventory, and documentation of IT hardware and peripherals, including printers and network devices
• Troubleshoot and resolve hardware, software, network, and communication issues
• Configure and maintain spam filtering, email security policies, and mail flow rules
• Administer shared mailboxes, calendars, and collaboration tools within Microsoft 365
• Contribute to digitalization and IT transformation projects
• Install, configure, and maintain business applications, firewall systems, and server infrastructure
• Monitor system performance, security, and availability for reliable IT operations
• Maintain technical documentation, asset inventories, and operational procedures

System & Server Administration

• Administer and support Windows Server environments and telephone systems
• Manage user accounts, permissions, and security policies in Microsoft Active Directory
• Configure, maintain, and enhance Group Policy Objects (GPOs)
• Install and document server operating systems and critical business applications
• Monitor system performance, troubleshoot issues, and perform root cause analysis
• Manage backup solutions and disaster recovery procedures for business continuity
• Ensure high availability, reliability, and security of server infrastructure

Network Administration

• Monitor and optimize network infrastructure
• Support and administer LAN, WAN, VPN, and WLAN environments
• Diagnose and resolve network performance and connectivity issues
• Configure and maintain firewalls, switches, routers, and other network devices
• Manage server room patching, cable management, and network organization
• Maintain network documentation and assist with infrastructure upgrades

Cloud & Microsoft 365 Administration

• Administer and support Microsoft 365 services, including Outlook, Teams, SharePoint, and Exchange Online
• Manage cloud platforms and services, including Microsoft 365 and Nextcloud
• Administer user accounts, licenses, groups, and access permissions
• Support cloud migration projects and collaboration tool implementations
• Ensure the secure and efficient operation of cloud-based services and applications

IT Security

• Implement and continuously improve IT security policies and procedures
• Deliver IT security awareness and cybersecurity training for users
• Administer endpoint protection solutions, including Bitdefender
• Apply security patches, updates, and conduct vulnerability remediation
• Monitor security logs, alerts, and events to identify potential threats
• Support incident response and vulnerability management processes
• Contribute to compliance initiatives and the ongoing enhancement of the organization’s security posture