IT Support

IT Infrastructure Management and Project Coordination

Join a team dedicated to managing and maintaining site IT infrastructure while coordinating technical projects and external service providers. This role requires broad IT infrastructure experience and the ability to manage projects end-to-end, from requirements analysis through to implementation. The position demands an autonomous, proactive, and well-organized professional who can manage multiple priorities simultaneously, work effectively with international remote teams, and communicate clearly with different stakeholders. Success in this role involves anticipating needs, structuring activities, and creating necessary documentation without close supervision. Given the regulated nature of the activities, experience in a laboratory environment and knowledge of GxP regulations are particularly valuable assets.

Key Responsibilities

• Manage and maintain local IT infrastructure, including workplace devices, networks, and telecommunications.
• Coordinate IT projects from planning to implementation.
• Manage external IT service providers and ensure service quality.
• Troubleshoot complex incidents and provide technical support.
• Maintain IT documentation and support quality and compliance activities.
• Coordinate with international teams and local stakeholders.
• Identify opportunities for process improvement and automation.

Required Qualifications

• Minimum 2 years of IT infrastructure experience.
• Broad knowledge of IT infrastructure and Microsoft 365.
• Strong autonomy, organisational skills, and project management capabilities.
• Experience in regulated environments; laboratory and GxP knowledge are strong assets.
• Excellent communication skills and fluency in English; German is a plus.