Head of Product - Consumer (Private Customer) (f|m|d) | 100% | Hybrid working model | Zurich Switzerland

Company Overview

Welcome to SMG Swiss Marketplace Group, a pioneering network of online marketplaces and a leading digital company in Europe. Our mission is to simplify lives with forward-thinking products. We proudly operate top marketplaces in real estate, automotive, general classifieds, and finance & insurance. Our core values emphasize collaboration, ambition, and responsible actions.

Role Overview

This position focuses on transforming the consumer experience for seekers and private listers into a significant competitive advantage within the SMG Real Estate segment. The role involves enhancing demand liquidity, improving conversion quality, and building long-term trust in the marketplace. You will operate at the crossroads of product management, growth strategies, and marketplace economics, tasked with creating a unified, data-driven system that enhances user outcomes and boosts business performance.

Main Responsibilities

• Lead a dedicated team of Product Managers overseeing the consumer and private lister journey, from initial discovery to final transaction.
• Design and implement a clear, strategic product roadmap focused on marketplace dynamics such as liquidity and trust.
• Drive significant enhancements in demand-side performance metrics, including engagement, lead quality, conversion, and retention.
• Collaborate closely with commercial leadership to enhance growth opportunities within the private listers segment.
• Develop and continuously adapt team structures in alignment with strategy rather than legacy models.
• Establish rigorous objectives and key results (OKRs) linked to tangible business impacts, clarifying success and stop criteria.
• Foster a fast-paced, insight-driven product culture utilizing experimentation, data analysis, and AI methodologies.
• Mentor Product Managers to elevate their product leadership skills and overall performance.
• Represent the consumer domain in executive discussions, contributing to company-wide priority setting.

Key Responsibilities

• Directly manage approximately five Product Managers, with the opportunity for team expansion.
• Be accountable for a vital revenue and growth driver within the business unit.
• Influence cross-functional collaboration across design, engineering, data, and commercial teams.
• Define and prioritize multi-million CHF investment priorities for product development.

Collaboration

You will work closely with:

• Business Unit leadership, including GM, Commercial, and Marketing teams.
• Engineering, Design, and Data leadership.
• Other Product leads across SMG marketplaces.
• External partners including data, integrations, and AI tool providers.

Qualifications

The ideal candidate will possess a comprehensive product leadership background with proven experience in developing consumer-facing digital products. The following qualifications are preferred:

• 8-12+ years of experience in Product Management with leadership responsibilities, particularly in marketplaces or consumer-driven platforms.
• A degree in Business, Engineering, Computer Science, or a related field is advantageous, though not mandatory.
• Strong product judgment with an ability to prioritize user and business needs effectively.
• Experience in navigating complex, cross-functional environments and aligning diverse stakeholder interests.
• Familiarity with modern product tools, analytics, and AI applications in product development.
• Fluency in English is required, and knowledge of German is a plus.

Work Environment

We offer an engaging and inclusive environment where your contributions are valued:

• 6 weeks of holidays per year, with an option to purchase an additional 10 days.
• Flexible 40-hour work week, capped at 45 hours.
• Hybrid work setup, allowing flexibility in remote work.
• Generous parental leave policies.
• Gender-neutral pay and transparent career advancement opportunities.
• Choice of technology gear: Mac or Windows laptop, with preferred mobile device options.
• An innovative workplace culture that encourages diverse perspectives.