Guest relation agent Wintersaison

About Us

We are a prestigious Swiss luxury real-estate developer with a remarkable portfolio of high-end properties in prime locations, including Switzerland, France, and Greece. Our exclusive residences, chalets, and villas cater to the ultra-wealthy clientele seeking an exceptional living experience.

Property Overview

Nestled in the picturesque Alpine village of Gstaad, our property offers an unparalleled escape into luxury. At Ultima Gstaad, every moment is crafted for an unforgettable stay. Guests reside in uniquely designed suites and residences that evoke the essence of an intimate private chalet, ensuring the utmost luxury and discretion. Our establishment is renowned for providing the pinnacle of Swiss hospitality to the world's most discerning visitors.

Role Overview

We invite dedicated professionals to join us as we prepare for the upcoming winter season of 2025/2026. This pivotal role involves ensuring a seamless experience for our guests within the property.

Key Responsibilities

• Guarantee the smooth operation of guest stays at the property.
• Respond to specific client requests during their stay in collaboration with reception and dining teams.
• Act as a "Lobby Ambassador" representing management in their absence.
• Monitor hotel quality standards and uphold the signature services of our collection.
• Communicate any specific guest requests to management.
• Support the improvement and development of hotel services.
• Build a network of contacts in the area to provide guidance to guests.
• Ensure guest satisfaction across all offered services and promote other Ultima destinations.
• Follow the established procedures within the property.

Ideal Candidate Profile

• Higher education in hospitality management or concierge school.
• Proven experience in a similar role within the luxury hotel sector.
• Fluent in French and English; a third language (Russian and/or Arabic) is an asset.
• Impeccable presentation and excellent interpersonal skills.
• Rigorous, dynamic, and proactive approach.
• Thorough understanding of high-end clientele expectations and requirements.
• Versatile and available to meet client needs.
• Able to manage priorities and urgent client requests.
• Valid driver's license required.