Front of house Manager Wintersaison

Join Our Exclusive Team

We are a distinguished Swiss luxury real estate developer, owner, and operator, boasting a diverse portfolio of high-end properties in prime locations across Switzerland, France, and Greece. Our exclusive residences, chalets, and villas cater primarily to the ultra-wealthy, delivering unparalleled experiences in the luxury market.

Located in the breathtaking Alpine village of Gstaad, Ultima Gstaad offers guests one of the finest hospitality experiences Switzerland has to offer. Each uniquely designed suite is reminiscent of a private chalet, allowing guests to indulge in utmost luxury and discretion. Our commitment to providing exceptional service attracts discerning guests year-round.

Primary Responsibilities

• Ensure seamless customer experiences under the guidance of General Management.
• Oversee reception operations: check-ins, check-outs, management of reservations and billing, and handling customer emails.
• Supervise the Reception, Concierge, and Valet teams.
• Address specific guest requests before and during their stay, including excursions, ticketing, transportation, and restaurant reservations.
• Recruit, train teams, and organize the front office schedule in compliance with labor laws.
• Facilitate guest departures and ensure overall satisfaction with their stay.
• Monitor and follow up on audits and various daily reports.
• Develop a network of contacts in the area to provide valuable advice to guests.
• Prepare daily reports.
• Act as a client experience guarantor across all proposed services and promote other destinations within the Ultima group.
• Implement existing procedures and recommend improvements for operational efficiency.
• Serve as an Ambassador of the collection.
• Maintain effective communication with teams and other departments.