Customer Success Executive (Portuguese Speaking)

Make a Real Impact Through Technology and Sustainability

Join a growing international technology business helping organisations build more transparent, traceable and sustainable supply chains. This is an opportunity to combine customer support expertise with a mission that contributes to tackling deforestation and improving environmental accountability.

The Role

As a key point of contact for customers, you will help them get the most out of a sustainability-focused SaaS platform. Your responsibilities will include:

• Responding to customer queries, troubleshooting issues and coordinating technical escalations.
• Working closely with Product and Engineering to share feedback and improve the platform.
• Creating help-centre content, onboarding materials and self-service resources.
• Developing customer communications and product update campaigns.
• Delivering training sessions for customers and suppliers.
• Monitoring support performance and helping improve the customer experience.

About You

• Native or professional-level Portuguese speaker, ideally Brazilian Portuguese.
• Fluent in business English; additional languages are a plus.
• At least 2 years’ experience in customer or technical support within a SaaS business.
• Excellent communication and writing skills, with a customer-first mindset.
• Organised, proactive and comfortable troubleshooting problems in a fast-paced environment.
• A collaborative team player who enjoys learning new technology.
• Genuine interest in sustainability, climate or environmental issues.
• Experience with customer support platforms, CRM systems or knowledge-base tools is an advantage.

What’s on Offer?

• Competitive salary.
• 25 days’ annual leave plus public holidays.
• Enhanced pension, life and health insurance.
• Hybrid working: 3 days remotely and 2 days from a London office.
• The opportunity to join a collaborative, international team and contribute to meaningful environmental change.