Customer Engagement Manager - NRW

Shape the Future of Specialist Healthcare Care

Join us at an exciting launch phase where your expertise in customer engagement can help shape the future of HS care while growing your own career. This field-based role combines account management, stakeholder engagement, and healthcare network development, working closely with healthcare professionals and multidisciplinary teams to support treatment adoption and improve patient outcomes.

This is an excellent opportunity for a commercially minded professional who enjoys building strong relationships, navigating complex healthcare environments, and contributing to the success of a growing therapy portfolio.

Responsibilities

• Develop and maintain strong relationships with healthcare professionals, clinical experts, and multidisciplinary care teams.
• Identify, engage, and connect key stakeholders across the patient care pathway.
• Collaborate with internal teams to deliver effective customer engagement and account strategies.
• Communicate product information in a clear, credible, and compliant manner.
• Create and implement territory plans to drive product adoption and commercial growth.
• Support educational activities, stakeholder meetings, and disease awareness initiatives.
• Utilise multiple communication channels to maintain effective customer engagement.
• Gather and analyse market intelligence, customer insights, and competitor activity.
• Provide regular territory updates, recommendations, and feedback to internal stakeholders.
• Ensure all activities comply with relevant legal, regulatory, and company requirements.

Key Skills and Requirements

• Degree in Life Sciences, Pharmacy, Business, or a related field.
• Pharmaceutical sales accreditation and/or a relevant scientific qualification.
• Strong ability to communicate scientific and clinical information effectively.
• Proven relationship-building and stakeholder management skills.
• Self-motivated, results-oriented, and commercially aware.
• High levels of integrity, accountability, and professionalism.
• Strong analytical and problem-solving capabilities.
• Ability to work effectively in a dynamic and evolving environment.
• Fluent in German and English.
• Willingness to travel regularly within the assigned territory.