Customer Care Representative 100%

Company Overview

Yuh is Switzerland's most complete financial app, empowering users to pay, save, and invest seamlessly. Launched in 2021, Yuh strives to facilitate transparent and responsible financial management in the evolving landscape of digital banking. As a part of Swissquote, the leader in digital banking, Yuh leverages innovation to meet the needs of forward-thinking individuals.

Join the Yuhniverse

If you are passionate about assisting others and eager to gain practical experience in the banking and fintech sectors, an exciting opportunity awaits. You will be the key liaison between Yuh and our valued clients, supporting them in navigating our innovative app for their finance and investment needs.

This role offers the chance to engage daily with clients, ensuring they receive a smooth and enriching experience as they embark on their financial journey.

Your Mission

Your enthusiasm for helping individuals, combined with a curiosity for learning, makes you an ideal candidate to support our customer care initiatives. As the main link between Yuh and clients, your responsibilities will encompass answering questions, solving issues, and guiding clients through the diverse offerings available within our app.

Key Responsibilities

• Act as the primary contact for clients, managing inbound and outbound calls (70–80% of daily activities) to provide a consistently professional and positive customer experience.
• Deliver accurate support via telephone, ensuring first-class service quality while resolving inquiries, issues, and requests related to the Yuh App in areas such as payments, savings, and investments.
• Guide clients primarily over the phone, clearly and empathetically explaining products, features, and processes as they navigate their financial journeys.
• Ensure the highest levels of client satisfaction by executing instructions and addressing concerns with friendliness and professionalism, especially in time-sensitive or complex situations.
• Document client interactions and outcomes meticulously in internal systems, ensuring transparent follow-up and collaboration with other team members for seamless service delivery.
• Uphold principles of fair client treatment, confidentiality, and regulatory compliance consistently.

Qualifications

• Completed an apprenticeship (Federal certificate of Competence).
• Prior experience in customer satisfaction, preferably within financial services, handling inquiries and complaints.
• Fluency in English and French; proficiency in Italian is highly recommended, with German being an advantage.
• A strong interest in financial products and markets, including stocks, ETFs, and cryptocurrencies.
• Excellent verbal and written communication skills.
• Competency in office software and phone systems.
• Strong abilities in listening, communication, empathy, and persuasion.
• A proactive and positive attitude, along with a preference for teamwork.