Clinical Support Specialist EP

High-Tech Meets Medical Devices

Join a highly innovative entrepreneurial company with a truly global and diverse culture, backed by the support structure of the Johnson & Johnson Corporation. As the world leader in the electrophysiology market, we focus on the diagnostic and treatment of cardiac arrhythmias by catheter ablation. Our products are used by prominent physicians around the world, helping to improve the lives of thousands of patients. Our commitment to quality and our Credo have helped us achieve significant milestones, while our relentless focus on talent development provides many new opportunities for employees to expand their knowledge and develop their careers.

Role Overview

Provide expert technical and product advice, assistance, and training to physicians, EP lab staff, technicians, and administrators regarding all aspects of J&J systems and catheter equipment in a manner of utmost professionalism. This role involves supporting electrophysiology interventions at hospitals using the JnJ MedTech EP 3D Navigation system (CARTO 3) and other mapping and ablation technologies.

Key Responsibilities

• Provide support during electrophysiology interventions at hospitals for the use of JnJ MedTech EP 3D Navigation system (CARTO 3) and other JnJ MedTech EP mapping and ablation technologies.
• Collaborate with Territory Sales Managers or Account Managers to seek sales opportunities and drive business objectives within the defined territory and accounts.
• Support the achievement of predefined business goals and assist customers using consultative selling techniques to identify potential sales opportunities.
• Work with the European Technical team to ensure servicing, maintenance, repair, and coordination of functioning of all sites and upgrades of soft- and hardware.
• Create awareness of JnJ MedTech EP solutions and facilitate contact between management and key decision-makers to drive business.
• Engage in meaningful dialogue with multiple business partners and formulate possible solutions accordingly.
• Improve customer case support capability through efficient planning and scheduling techniques, driving collaboration, and maintaining consistent, open lines of communication with all team members.
• Collaborate with sales and clinical colleagues to develop and grow mutually beneficial customer relationships within and beyond the EP lab, including physicians, nurses, technicians, and hospital administrators.
• Remain current on company products instructions for use (IFU), methodologies, technical troubleshooting, and relevant scientific clinical literature.
• Prioritize and appropriately respond to requests in a high-pressured environment, maintaining composure and focus whilst problem solving.
• Train new JnJ MedTech EP team members.
• Respond daily to requests from customers, physicians, and internal and external partners.
• Manage administrative work such as Customer Relationship Management systems, account documentation, complaints, safety and environmental practices, compliance training, expense reporting, and maintaining Safe Fleet standards.
• Ensure personal and company compliance with all Federal, State, local, and company regulations, policies, and procedures.

Qualifications

• Bachelor’s or Master’s degree, preferably in the field of (bio)technical, (bio)engineer, or Engineer.
• Previous EP experience is a plus but not required.
• Service-, support-, solution- and result-orientated mindset.
• Able to work independently and take ownership and responsibility.
• Challenger personality with capability of understanding sales environments.
• Open to travel locally and internationally for congresses and training.
• Familiar with Word, Excel, PowerPoint, and Outlook for daily business use.
• English (spoken and written) required; German preferred.
• French and Italian advantageous.
• Driving License, Cat. B.