Client Support (German Speaking)

German Speaking Client Support Specialist

Join our team as a German-speaking Client Support candidate with excellent interpersonal skills. In this role, you will troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications. You will also attract potential customers by answering product and service questions and suggesting information about other products and services.

Key Responsibilities

• Speak to clients to quickly identify the root of their problems.
• Provide timely and accurate customer feedback.
• Assist customers via calls, emails, community posts, and live chat.
• Utilize a positive personality and experience rather than relying on scripts.
• Assist customers with technical and software-related problems.
• Configure and install software over the phone at restaurant locations.
• Deliver outstanding service while knowing limitations and when to seek advice.
• Own the resolution to the problem to ensure customers are not left hanging.
• Accurately and efficiently log all contacts in the CRM (Salesforce).
• Train restaurant staff to encourage greater use of the system, while capturing and reporting customer feedback.

Qualifications and Skills

• Fluent to a native level in German.
• Fluent level of English.
• Open to working on weekends if needed.
• Strong interpersonal skills and a passion for providing excellent customer service.
• Strong communication skills, including active listening, writing/typing, and informal communication.
• At least one year of experience providing customer support, preferably in a software support environment.
• Knowledge of current Microsoft Windows operating systems.
• Knowledge of iOS and Apple Hardware.
• Experience with support desk tools such as Salesforce, Communities, and live chat.
• Restaurant or hospitality experience is an added bonus.