Campus Life & Student Support Coordinator

Campus Life & Student Support Coordinator Role Overview

In collaboration with the Director of Student Services and the Academic & Operations Coordinator, this position plays a pivotal role in supporting students throughout their journey at Les Roches, particularly focusing on B2B student groups. This individual serves as a trusted and approachable point of contact, assisting students in navigating campus services, comprehending institutional processes, and adapting to life in Switzerland.

Key Responsibilities

• Student Support & Guidance
  • Act as the first point of contact for student inquiries, concerns, and daily practical matters.
  • Provide guidance on campus procedures, policies, and expectations.
  • Assist students in successfully adapting to life in Switzerland and at Les Roches.
  • Encourage student independence, responsibility, and active engagement.
  • Follow up to ensure necessary actions and administrative processes are completed.
• Campus Navigation & Liaison
  • Serve as a key contact for students seeking support and guidance.
  • Guide students in accessing various campus services, including Housing, Career Services, and Academics.
  • Provide first-line support for routine inquiries and resolve issues whenever possible.
  • Prepare students for appointments by clarifying processes and expectations.
  • Identify matters needing further intervention and refer them accordingly.
  • Communicate regularly with the Academic & Operations Coordinator regarding student needs and program-related concerns.
• Student Support & Success
  • Provide practical advice to facilitate adaptation to life in Switzerland and at Les Roches.
  • Clarify administrative processes, institutional requirements, and available support services.
  • Assist students in managing daily challenges and accessing necessary resources.
  • Monitor deadlines and obligations, following up on required actions.
  • Promote engagement with Career Services, internship preparation, and professional development.
  • Support students during their internship experiences with practical guidance and logistical assistance.
  • Facilitate onboarding, orientation, and student communications.
  • Assist with group visits, excursions, and program-related activities as needed.
  • Support graduation-related communications and required administrative steps.
  • Encourage independence and successful integration into the Les Roches community.
• Administrative Support
  • Maintain accurate records of student interactions and follow-up actions.
  • Coordinate student communications and administrative activities within Student Services.
  • Contribute to departmental projects and continuous improvement initiatives.
  • Prepare reports, updates, and necessary summaries.

Qualifications & Skills

• Les Roches Alumni preferred.
• Experience in student services, hospitality, customer service, education, or related support roles.
• Strong interpersonal and communication skills.
• Excellent organizational and follow-up abilities.
• Able to work effectively with students from diverse cultural backgrounds.
• Proactive, service-oriented, and solution-focused attitude.
• Capable of managing multiple priorities while maintaining confidentiality.
• Fluent in English, both spoken and written.

Personal Attributes

• Friendly, approachable, and consistently professional.
• Patient, supportive, and culturally aware.
• Strong problem-solving skills and sound judgment.
• Well-organized, reliable, and proactive.
• Team player committed to student success and a positive experience.