Back Office

Customer Engagement Professional

Are you passionate about communicating with customers, finding solutions, and creating outstanding service experiences in a fast-paced e-commerce environment? Do you thrive on building relationships, coordinating with various teams, and ensuring every customer interaction is smooth and professional?

Your Mission

• Act as a trusted partner for your customer portfolio, ensuring a seamless experience by managing orders and coordinating with internal stakeholders to deliver exceptional service from inquiry to delivery.
• Build and maintain strong relationships with assigned customers to ensure exceptional service and long-term retention.
• Manage the entire order-to-cash process, including quotations, order management, credit notes, and customer claims.
• Identify commercial opportunities and potential revenue risks, proactively supporting business growth.
• Coordinate with internal teams such as Procurement, Logistics, Production, Quality, Engineering, Regulatory Affairs, and Key Account Management to ensure accurate and timely deliveries.
• Serve as the primary point of contact for customer inquiries, addressing issues efficiently and professionally.
• Prepare and issue certificates, declarations of conformity, and other necessary customer documentation.
• Contribute to the continuous improvement of processes and the delivery of a first-class customer experience.

Your Profile

• Commercial education (e.g., Business Administration, Sales, or an equivalent qualification).
• At least 1 year of experience in internal sales, customer service, or back-office support within industrial products.
• Strong customer relationship management skills coupled with a service-oriented mindset.
• Experience with HubSpot CRM is highly advantageous.
• Fluency in business German and English, with additional European languages (like French or Italian) being a plus.
• A pragmatic, hands-on, and solution-oriented approach to your work.
• Excellent communication, organizational, and problem-solving capabilities.
• A team player who enjoys collaborating across departments in an international setting.

About Us

APSOparts is a subsidiary of the Angst+Pfister Group. With over 100 years of experience, we develop, manufacture, and supply high-quality industrial components to customers worldwide. For the past 15 years, APSOparts has provided over 100,000 standard products through our online shop, ensuring OEM customers can conveniently meet their daily industrial needs. Together with our customers, we are committed to driving sustainable growth and long-term success.

Your Benefits

• A dynamic and international working environment with short decision-making paths.
• A collaborative team culture that values your ideas and contributions.
• Opportunities for professional development and continuous learning.
• Flexible working arrangements, including the possibility of hybrid work.
• A competitive salary along with attractive employee benefits.
• A modern workplace equipped with the tools and support necessary for your success.
• A company that values trust, ownership, teamwork, and customer excellence.
• The chance to make a visible impact on customer satisfaction and business success from day one.

Are you ready to embrace this opportunity? Join us and make a difference!