Account Manager

About the Role

We are seeking an individual to elevate business development through comprehensive customer insights. This position emphasizes intricate Core/IMS migrations and interworking, fostering collaboration across functions, managing risks, engaging with executives, and translating data into compelling value narratives. The emphasis lies on maintaining end-to-end customer relationships, aligning strategically, and fostering a results-oriented culture centered on customer intimacy and technical expertise.

Key Responsibilities

• Develop, manage, and enhance customer relationships through strategic account planning.
• Conduct thorough market analysis to pinpoint opportunities and areas for growth.
• Identify and manage business risks while executing mitigation strategies effectively.
• Utilize insight selling techniques to address client needs successfully.
• Negotiate contracts with a focus on profitability and precision.
• Oversee commercial management in various business activities.
• Facilitate strategic discussions and uncover expansion opportunities.
• Act as a trusted advisor for key decision-makers.
• Coordinate cross-functional execution among internal teams.
• Ensure adherence to company policies and compliance standards.

Desired Qualifications

• Demonstrated capabilities in customer engagement, specifically within the IT/Telecom sector.
• Proficient in aligning technical solutions with overarching business objectives.
• Experience in market analysis and managing business risks effectively.
• Strong background in insight selling and adept in contract negotiations.
• Familiarity with Core fluency, including dual mode 5GC/EPC and N26, as well as IMS/VoLTE/VoNR & EPS FB.
• Basic knowledge of Policy/charging (PCF/PCRF) and UDM/HSS.
• Exceptional communication and stakeholder management skills.
• Expertise in consultative selling and storytelling.
• Ability to demonstrate situational agility and strategic sense-making.
• Proactive and collaborative mindset with a strong emphasis on a customer-first philosophy.
• A passion for addressing complex challenges and achieving ambitious goals.
• Experience in cross-functional collaboration within enterprise environments.