Senior Workplace Engineer 100%

Senior Workplace Engineer

Join a leading international company headquartered in Switzerland with operations across multiple countries. As part of a significant digital transformation, the organization is transitioning its workplace management from on-premises environments to cloud-based services. In this hybrid role based in Lausanne or Aarau, you will strengthen the IT team and help deliver high-quality support and services to end users across the organization.

You will provide ongoing support for enterprise information systems and apply strong analytical skills to resolve issues related to the integration, deployment, and operation of digital workplace solutions, including the Azure Virtual Desktop platform.

Key Responsibilities

• Handle complex incidents escalated from Level 1 and Level 2 support, including large-scale crashes and operating system malfunctions.
• Perform root cause analysis by reviewing logs, crash dumps, and related technical data to identify recurring issues and their underlying causes.
• Provide ongoing support, including on-site assistance when required, by identifying appropriate solutions and addressing user knowledge or capability gaps.
• Apply strong problem-solving skills to understand user pain points and resolve issues effectively as they arise.
• Support continuous improvement by deploying automated patches through endpoint management tools and maintaining device compliance with security and hardening standards.
• Use scripting languages such as PowerShell to automate recurring administrative tasks and corrective actions.
• Draft and maintain technical procedures and share knowledge with Level 1 and Level 2 support teams.
• Contribute to the development and maintenance of governance frameworks and standards for productivity tools and workplace services.
• Understand business needs and support the collection and clarification of functional requirements.
• Create training materials, such as tip sheets and short recordings, to support user adoption of new tools and features.
• Deliver in-person and remote training to employees to help them use productivity tools effectively in their daily work.

Required Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or a related discipline.
• At least 5 years of professional experience in information technology, with a strong focus on digital workplace services in a multinational business environment.
• Proven experience in business systems analysis and operational support.
• Strong understanding of workplace processes, applications, and technologies, including Entra ID, Active Directory, Autopilot, Intune, Unified Endpoint Management, endpoint security solutions (such as Microsoft Defender), Virtual Desktop Infrastructure (VDI), Azure Virtual Desktop, and Microsoft 365.
• Strong proficiency in PowerShell scripting for task automation.
• Good knowledge of the ITIL framework and service management principles.
• Self-driven, proactive, and collaborative with a strong team-oriented mindset and the ability to work independently.
• Pragmatic, adaptable, curious, and motivated to learn, grow, and deliver practical, value-adding solutions under tight deadlines.
• Strong service orientation and commitment to delivering a positive end-user experience.
• Excellent communication skills with an open, assertive mindset and the ability to consider different perspectives.
• Fluency in English is mandatory.

Preferred Qualifications

• Working knowledge of French or German.
• Microsoft 365 Certified: Administrator Expert would be a strong plus.