Purser

About Uniworld

We are a value-driven company committed to social, economic, and environmental responsibility. As specialists in luxury river and off-river travel, we take pride in creating an exceptional guest experience characterized by warmth, professionalism, and meticulous attention to detail.

Your Life Onboard

Life onboard is shaped by our commitment to excellence. Unlike large-scale passenger ships, Uniworld vessels typically accommodate between 100 and 160 guests, allowing for more meaningful interactions and personalized service. Our ships foster a culture of collaboration, professionalism, and shared purpose, where fresh ideas are welcomed, and efficiency is pursued with our mission at the center of everything we do.

Life on the river reflects our passion for hospitality and travel. Together, we create memorable guest experiences with genuine care, warmth, and elegance. Our diverse teams are the heart of our success, united by respect, accountability, and pride. We approach travel as both a privilege and a responsibility, guided by a strong commitment to sustainability and a positive global impact. With adaptability, integrity, and a dedication to excellence, we inspire each other to dream bigger, achieve more, and grow together.

Your Profile

Curious and forward-thinking, you embrace innovation and work inclusively across diverse teams, with openness and teamwork coming naturally to you. Hospitality is at your core; warm, attentive, and professionally presented, you prioritize others’ well-being and approach every task with a positive, proactive attitude. In all you do, you focus on quality and align your daily work with our broader company goals, contributing to shared success.

Your Responsibilities

• Provide warm, professional service by anticipating guest needs and using personal touches.
• Coordinate concierge services; report arranged services in the Hotel Manager’s Cruise Report.
• Manage guest requests or complaints, escalating to the Hotel Manager as necessary.
• Oversee Front Office operations, including guest/crew check-in/out, billing, cashier duties, currency exchange, questionnaires, records, and excursion bookings.
• Responsible for onboard money management, including safe, daily cashier operations, deposits, and compliance with GRC rules.
• Handle cruise and monthly closings including invoices, credit card settlements, and financial reports.
• Control delivery notes for all onboard supplies.
• Manage IT and payment equipment responsibly; report technical issues promptly.

Specific Requirements

• Supervise, train, and evaluate Front Office employees; ensure efficient workflows and compliance with working hour regulations.
• Act as the Hotel Manager during absences or holiday rotations; issue professional directives to officers/crew as needed.
• Assist the Hotel Manager in maintaining GRC administrative and hospitality standards.
• Ensure impeccable cleanliness at the Front Desk and other hospitality areas.
• Participate in daily briefings, end/start-of-season preparation, and supply loading.
• Comply with working hours regulations and attend training as well as safety drills.
• Exhibit excellent computer and IT skills.
• Participate actively in assigned learning activities, training sessions, and mandatory safety or emergency drills.
• Demonstrate strong proficiency in spoken and written English; proficiency in additional languages such as German, French, Portuguese, or Italian is a plus.

Your Future With Uniworld

You will join a collaborative workplace where ideas are valued and responsibility is shared from the outset. Our ships sail across Europe, providing opportunities for travel, growth through international exposure, and cross-functional teamwork. We offer competitive employment conditions, a modern work environment, and a team culture built on respect and trust. Moreover, you will be part of a company where your contributions visibly impact our business, our guests, and our shared commitment to sustainable travel.