Operations Coordinator - India

Position Overview

Join an innovative team dedicated to enhancing IT service operations for critical application portfolios encompassing Legal & Compliance and REWAM. Your expertise will help streamline processes and ensure efficient service delivery across various fronts.

Key Responsibilities

• Monitor AMS operations including incidents, requests, problems, and changes.
• Track service level agreements (SLA), key performance indicators (KPI), and overall service performance while identifying risks and action items.
• Prepare operational reports, dashboards, and materials for service reviews to inform stakeholders.
• Support governance meetings by documenting minutes and following up on action items.
• Coordinate effectively with vendors, AMS teams, and other key stakeholders to achieve operational excellence.
• Maintain comprehensive service documentation, application inventory, and knowledge repositories.
• Facilitate resource onboarding and offboarding processes as well as project transition activities.

Required Skills and Experience

• 3-5 years of experience in IT operations, ITSM, service delivery, PMO, or operational coordination.
• Strong understanding of ITIL processes including incident, problem, change, and request management.
• Proven experience in SLA and KPI tracking along with operational reporting.
• Demonstrated capability to coordinate between AMS teams, vendors, and stakeholders effectively.
• Familiarity with ServiceNow or similar ITSM tools will be advantageous.
• Exceptional communication, organization, documentation, and follow-up skills.

Additional Preferences

• Experience in supporting global IT operations or managing enterprise application portfolios is a plus.

Project Details

Location: India (Remote)
Start Date: As soon as possible
Contract Duration: 3 months with the possibility of extension
Rate: Based on USD per day
Language Requirement: Proficiency in English