IT System Administrator & Support Engineer

About Us

Located in Basel, the Swiss Gemmological Institute SSEF offers the international jewellery trade its specialised testing services for gemstones, diamonds, and pearls. As a worldwide leader, we are in daily contact with international clients and provide our analytical services at the highest level of expertise.

Your Contributions

We are looking for a reliable, flexible, and proactive professional to manage, maintain, and continuously improve our IT infrastructure. This role involves diverse responsibilities, including:

• Server administration, user and access management
• Troubleshooting and cybersecurity
• Cloud services administration and technical support for internal users

The ideal candidate should have strong expertise in Windows-based environments, networking, Microsoft 365, and cybersecurity best practices. A solution-oriented mindset, independence, and a commitment to delivering high-quality IT services are essential for ensuring system reliability, security, and performance.

What We Offer

A unique opportunity to work in a multifaceted IT position within an exciting and international environment, alongside a motivated and friendly team.

Your Profile

The suitable candidate will possess the following qualifications and experience:

• Completed vocational training as an ICT Specialist EFZ / IT Specialist EFZ or equivalent qualification in IT
• Experience in IT support, workplace management, and system administration
• Strong knowledge of Windows Server, Active Directory, GPOs, networking, and Microsoft 365 administration
• Practical experience with backup solutions, endpoint protection, and IT security best practices
• Familiarity with ERP systems (ideally Odoo) and warehouse management systems is an advantage
• Experience with IT service and development tools such as GitHub
• Strong communication skills paired with analytical thinking and a structured, solution-oriented approach
• Very good English skills; German and/or French is an advantage
• Ideally 3+ years of experience as an IT System Administrator / Support Engineer in an SME environment

Key Responsibilities

End-User Support

• Provide 1st and 2nd level IT support to internal users
• Coordinate with and support external service providers
• Set up and configure new workstations
• Manage onboarding and offboarding processes
• Troubleshoot and resolve IT-related issues
• Administer Microsoft 365 collaboration platforms and contribute to IT transformation projects
• Monitor system performance, security, and availability

System & Server Administration

• Administer Windows Server environments and telephone systems
• Manage user accounts and security policies
• Ensure high availability and security of server infrastructure

Network Administration

• Monitor and maintain network infrastructure
• Diagnose and resolve network issues
• Maintain network documentation and support infrastructure upgrades

Cloud & Microsoft 365 Administration

• Administer Microsoft 365 services and manage user accounts
• Support cloud migration projects and ensure secure operation of cloud-based services

IT Security

• Implement and improve IT security policies and procedures
• Deliver IT security awareness training
• Monitor security logs and support incident response processes