Head of International Client Relation

Lead International Client Relations Strategy

Join a dynamic team in Zurich to define and lead the international client relations strategy, ensuring alignment with overall business objectives. This role requires a confident, proactive, and service-oriented professional who is comfortable managing relationships with international clients in a multicultural environment. The ideal candidate combines strong international client relationship experience with excellent communication and interpersonal skills, along with a solid understanding of investments and financial products.

Key Responsibilities

• Define and lead the international client relations strategy, ensuring alignment with the company’s overall business objectives.
• Develop and strengthen long-term relationships with international and high-value clients, with a strong focus on trust, retention, and client satisfaction.
• Serve as a strategic liaison between the Zurich and Dubai offices for international client-related matters, ensuring seamless communication, coordination, and continuity across both locations.
• Oversee the international client journey and establish high standards for client communication, service quality, and relationship management.
• Provide strategic input to management on client needs, market developments, retention opportunities, and international client strategy.
• Maintain a strong understanding of the company’s investment products and financial solutions and ensure professional communication of relevant information to clients.
• Coordinate complex or sensitive client matters across management and relevant internal departments.
• Identify opportunities to strengthen existing client relationships and further develop the company’s international client network.
• Support the development and implementation of client relationship policies, processes, and service standards across international markets.
• Represent the company professionally in meetings and interactions with international clients and business stakeholders.

Candidate Profile

• Proven experience in senior client relations, international relationship management, financial services, investments, or a comparable client-facing position.
• Strong knowledge and understanding of investments, financial products, and the financial services environment.
• Experience in the GCC market is strongly preferred, particularly in managing international or high-value client relationships.
• Demonstrated ability to manage client relationships across different countries, cultures, and business environments.
• Strong strategic thinking combined with a hands-on and solution-oriented approach.
• Excellent communication, negotiation, and stakeholder-management skills.
• Professional, discreet, responsible, and highly self-motivated personality.
• Ability to handle sensitive and confidential client matters with a high level of professionalism.
• Fluency in English, German, and Russian is required; any other language is a plus.
• Relevant university degree or comparable higher education preferred.
• Available to start ASAP.