Guest relation agent Wintersaison

Join a Premier Luxury Hospitality Experience

We are a distinguished Swiss luxury real-estate developer and operator, renowned for our exquisite collection of high-end properties located in some of the most coveted regions, including Switzerland, France, and Greece. Our exclusive offerings cater primarily to the ultra-wealthy, providing unmatched luxury and sophisticated environments for our esteemed guests.

In the heart of the Alpine village of Gstaad lies one of Switzerland's finest properties, Ultima Gstaad. Here, guests indulge in uniquely designed suites and residences that exude the charm of a private chalet. The property is synonymous with the pinnacle of Swiss hospitality, attracting discerning visitors year-round.

Key Responsibilities

• Ensure the seamless execution of guest stays within the property.
• Address specific guest requests during their stay in collaboration with the reception and dining teams.
• Act as a "Lobby Ambassador," representing management in their absence.
• Maintain the hotel's quality standards and uphold the signature services of our collection.
• Communicate any specific guest requests to management.
• Contribute to the enhancement and development of hotel services.
• Build a network of contacts within the local area to provide tailored recommendations to guests.
• Ensure accountability for the overall guest experience across all offered services, while promoting other destinations in the Ultima group.
• Apply current operational procedures effectively within the establishment.

Candidate Profile

• Higher education qualification in hospitality or concierge management.
• Proven experience in a similar role within the luxury hotel sector.
• Fluency in both French and English; proficiency in a third language (Russian and/or Arabic) is a plus.
• Impeccable personal presentation and excellent interpersonal skills.
• Detail-oriented, dynamic, and proactive attitude.
• Comprehensive understanding of the expectations and demands of high-end clientele.
• Flexible and responsive to client needs.
• Adept at managing priorities and urgent guest requests.
• Valid driver's license is required.

Engage with us to create unforgettable experiences for our valued guests in an unparalleled setting. Join a team dedicated to excellence and the art of luxury hospitality.