Front Office Agent (m/f/d)

Welcome to Chenot Palace Weggis

Chenot Palace Weggis, the prestigious flagship of the Chenot Group, is situated on the serene shores of Lake Lucerne. With a history spanning almost 50 years, the Chenot Group is renowned for its specialization in health, wellness, and luxury hospitality. Our unique approach integrates the renowned Chenot Method® alongside our bespoke Chenot diet, fostering both physical detoxification and mental rejuvenation.

Our location at the base of the Swiss Alps features 97 elegantly designed rooms and suites, a refined restaurant, and a tranquil tea lounge. The state-of-the-art medical spa, sprawling over 5,000 m², is purposefully equipped to enhance the Chenot Detox programmes.

Join our vibrant, dynamic international team and immerse yourself in a culture dedicated to exceptional service and guest satisfaction.

Qualifications & Competences

• Experience in the front office of the luxury hotel industry.
• Proficiency in written and spoken English; additional languages such as Russian, Italian, or French are advantageous.
• Familiarity with hotel software, specifically «Protel» or «Protel Air» is preferred.
• A passion for delivering top-level service and showcasing exceptional host qualities.
• Ability to work in a structured and organized manner, demonstrating resilience in high-pressure situations.
• A positive team player committed to collaboration and proactive support of colleagues.
• Current student at a recognized Swiss hotel management school, with internships available for a minimum of 12 months.

Tasks & Challenges

• Provide a warm welcome and attentive personal care to our diverse international guests, ensuring their experience is memorable.
• Manage check-in and check-out processes while coordinating and overseeing administrative tasks at the reception in line with Chenot standards.
• Effectively manage and address guest complaints with professionalism.
• Ensure compliance with and contribute to the continuous enhancement of our quality standards.

Opportunities & Perspectives

This role presents an excellent opportunity for those eager to advance their career. Engage in making a significant impact, while learning and growing within an exciting pre-opening environment of a globally operating company. Your focus will be on promoting health, well-being, and luxury among our guests.

Take the initiative to build and develop your own department from the ground up, making a meaningful difference. Enjoy personal and professional development opportunities, along with various company-related incentives.