Front of house Manager Wintersaison

Luxury Hospitality Opportunity

A prestigious Swiss luxury real-estate developer, specializing in the ownership and operation of high-end properties in prime locations, is seeking a highly motivated individual to join their team for the upcoming winter season. This renowned company manages an exquisite portfolio of exclusive residences, chalets, and villas aimed at the ultra-wealthy clientele in sought-after destinations such as Switzerland, France, and Greece.

Key Responsibilities

• Ensure seamless guest experiences under the guidance of the General Management.
• Oversee the reception processes, including check-in, check-out, reservation management, billing, and email correspondence.
• Supervise the Reception, Concierge, and Valet teams.
• Respond to specific guest requests before and during their stay, including organizing excursions, ticketing, transportation, and dining reservations.
• Recruit, train, and schedule front office staff in compliance with labor laws.
• Coordinate guest departures and ensure satisfaction with their stay.
• Control and review daily audits and various reports.
• Develop a network of contacts within the resort and surrounding region to provide valuable advice to guests.
• Prepare daily reports.
• Serve as a steward of guest experiences across all offered services and promote other destinations within the Ultima group.
• Implement established procedures and proactively suggest improvements for operational efficiency.
• Act as an Ambassador for the collection, ensuring excellent communication with teams and other departments.

This is an exciting opportunity to be part of a dynamic team in the luxurious setting of Gstaad, where the charm of the Alpine village meets the pinnacle of Swiss hospitality.