Field Service Representative

About the Company

ANAVIA specializes in the design, development, and manufacturing of vertical takeoff and landing (VTOL) systems of up to 500 kilograms. The company offers industry-leading unmanned helicopter systems for various mission profiles, including Surveillance & Reconnaissance, Inspection, Mapping, and Cargo.

Your Main Tasks

• Perform on-site installation, maintenance, and repair of ANAVIA’s UAV systems at client locations.
• Diagnose and troubleshoot technical issues to ensure minimal downtime and optimal system performance.
• Provide comprehensive training to clients on the operation and maintenance of UAV systems.
• Travel extensively, both locally and internationally, to support customers in different locations.
• Ensure compliance with safety protocols and industry regulations during all field operations.
• Maintain detailed and accurate records of service activities, including issues encountered, solutions implemented, and progress reports.
• Assist in the development of service manuals and training manuals.
• Coordinate with internal teams to address customer needs effectively.
• Identify and suggest process improvements for better service delivery while collaborating with the engineering team to relay client feedback.

Qualities That Will Convince Us

• Completed higher education (e.g., ETH, HTL) certification in electronics, mechatronics, aerospace engineering, or a related field.
• A minimum of 5 years experience in an aviation maintenance or field service role.
• Strong technical aptitude with the ability to diagnose and resolve complex mechanical and electronic issues.
• High flexibility and willingness to travel internationally.
• Responsible with excellent communication skills and high social skills.
• Good analytical and technical understanding with the ability to train and support clients effectively.
• Proficiency in using diagnostic tools and software applications relevant to UAV, alongside solid computer skills and ERP knowledge.
• Ability to work independently and manage multiple tasks simultaneously.
• Proven track record of meeting or exceeding customer targets and receiving positive customer feedback.
• Excellent active listening and probing skills.

Join the ANAVIA Family

A committed and international team is waiting for you. Experience exciting projects and opportunities for growth in every dimension. We support training and offer avenues for personal and professional development, along with team events to celebrate our successes together. Enjoy a beautiful Swiss mountain view office in Näfels, Glarus Nord.

If you are interested in a multicultural, challenging, and innovative working environment and believe your profile aligns with our needs, we look forward to hearing from you.