Customer Logistics Manager (m/f/d)

Global Supply Chain Operations

The Global Supply Chain Operations Organization centrally manages supply, inventory, and replenishment planning for drug products, connecting markets directly to the global manufacturing network. Within this end-to-end framework, the role is responsible for trading and delivering semi-finished (SEMP) and finished products (FG) to third-party customer markets worldwide. This position ensures high service levels, right-first-time order fulfillment, and full compliance for product and document supply.

Key Responsibilities

• Ensure global market supply to third-party customers on time, in full, at the right quality and cost.
• Partner with different interfaces for upstream replenishment coordination from central packaging.
• Continuously improve the cost-to-serve model, including KPI metrics.
• Leverage data for decision-making by using analytics, simulation tools, and customer insights.
• Drive efficiency through identifying value-adding and productivity-enhancing opportunities through technology and data.
• Collaborate with different functions in the markets to understand changes which may impact supply to the country and align with planning functions to adjust the Replenishment Plan.
• Ensure appropriate supply chain set-up, including master data.

Qualifications and Requirements

• Bachelor’s degree in Supply Chain Management, Logistics, or a related field, with further education or specialized training in Supply Chain Management.
• Minimum of 5 years of professional supply chain operational experience within a pharmaceutical environment, accompanied by strong logistics expertise.
• Proficiency in SAP, Microsoft Office, and AI-driven supply chain tools or analytics.
• Professional fluency in English (written and spoken); German language skills are a plus.
• Solid track record of using data-driven insights to manage supply metrics and collaborate effectively with cross-functional teams.
• GMP experience is beneficial but not mandatory.