Client Service Director, Creative Excellence

About Ipsos

Ipsos is a global leader in survey-based market research, operating in 90 markets with a workforce of over 18,000 dedicated professionals. Our team, drawn from a diverse range of backgrounds, excels in providing deep insights into the actions, opinions, and motivations of individuals. In Switzerland, we are the largest market research company, with a dynamic team based in Geneva, Basel, and Root, devoted to serving international marketing organizations.

The Role

Our Creative Excellence team in Geneva is seeking an experienced professional to enhance our client service capabilities. This role offers a stimulating multi-cultural and collaborative environment that emphasizes diversity and inclusion. You will collaborate with inventive creative advisors and engage with prominent international clients across various product and service categories.

This position offers flexibility, featuring a hybrid working model with three days in the office and opportunities to work from home.

Main Responsibilities

• Drive turnover to meet team budget targets.
• Maintain and expand business relationships with key structural clients.
• Contribute to the commercial roadmap and monitor activations.
• Foster solid relationships with client stakeholders.
• Lead the Creative Excellence team, managing performance and optimizing workload.
• Mentor team members, providing regular feedback and organizing training sessions.
• Consult with clients on the creative excellence journey, from inception to market evaluation.
• Interface with diverse Ipsos service lines to provide a holistic perspective to clients.
• Inspire collaboration within the team and across the organization to enhance reputational excellence in Switzerland.

Desired Skills and Experiences

Essential

• University degree in marketing/market research, social sciences, communications, or a related field.
• A minimum of 10 years in market research agencies.
• Excellent client management skills with a strong focus on service delivery.
• Proficient commercial acumen.
• Effective communication and liaison abilities with senior stakeholders.
• Strong market analysis skills, from data interpretation to actionable insights.
• Fluent in English.
• A curious, proactive, and entrepreneurial mindset.
• A collaborative and supportive approach.

Desirable

• Internationally minded with strong interpersonal skills.
• Passionate about creativity, advertising, and digital media.
• Proficiency in languages beyond English is a plus.

Join us to become a creative advisor and inspire impactful change through our research initiatives!